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Our aim is to offer the lowest possible prices and by doing so we don't have an expensive call centre meaning we can pass these savings directly to you - making our personal numbers even more affordable and incredibly good value!
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Frequently Asked Questions

Here you'll find some of the most frequently asked questions regarding number plates and our services. Remember if you can't find what you're looking for simply contact us where we'll be more than happy to help.


How do I sell my number plate? 
To sell your number plate, you'll need to provide your full contact details together with the registration mark(s) via the form found on the valuation page. Once completed, you'll receive an e-mail from the valuations department and from there you can adjust the price quoted, if you wish, and/or give permission for us to begin selling your number plate.
What is a D.O.T fee? 
The D.O.T (Department of Transport) fee is a cost which is levied by the DVLA in facilitating all administrational duties relating to personalised number plates. The cost of this fee is just £80. 
What methods of payment do you accept? 
We gladly accept most major credit and debit cards in addition to PayPal at no extra cost. We also accept more conventional methods such as cheque, bankers draft or BACS / CHAPS.
Do you buy number plates? 
 Yes. Simply complete a stock purchase request via the valuation page and, if it's a number of interest, an offer will be made within 72 working hours.


What methods of payment do you accept? 
 We gladly accept most major credit and debit cards in addition to PayPal at no extra cost. We also accept more conventional methods such as cheque, bankers draft or BACS / CHAPS.
How long does a transfer take? 
Whilst there is no definitive answer, transfers typically take anywhere between two to four weeks. Subsequently there are scenarios which can increase the timescale by up to 6 -12 weeks through no fault of PersonalNumbers.com  i.e an increment in DVLA workloads or postal service interruptions e.g strikes / delays etc. In these circumstances, our dedicated after sales team will ensure all delays are minimised and transfers are facilitated promptly and efficiently.
Why are some, but not all, registrations subject to VAT? 
VAT is only applicable on the sale of personal numbers from our own stock, Government issue stock or third-party vendors which are VAT registered. Personal numbers listed for sale on behalf of non-VAT registered third-party vendors are not subject to VAT.
Can I transfer any registration onto my vehicle? 
No. The rule to remember is that you cannot make a vehicle appear younger that it really is. For example a vehicle with the registration mark M103 LYM, which was registered on or after August 1994, could not transfer the registration mark AD03 KMZ, which was registered on or after March 2003, as it would simply make the vehicle look newer / younger than it really is. Plates which bear no age identifier i.e dateless can be assigned to a vehicle of any age.
Does the price include a vehicle? 
No. You are simply purchasing the registration and right to assign it to a vehicle of your choice.


How much will it cost me to sell my number plate? 
Absolutely nothing. All associated costs including our commission are paid for by the purchaser.
Do I have to pay for a new registration mark to replace the one on my vehicle once it's sold? 
No. As part of the service provided, we will arrange for your vehicle to be issued with a standard age-related replacement registration mark at no additional cost. 
Can I withdraw my number plate from sale? 
Yes. You may withdraw your number plate from sale by notifying us via electronic mail to valuations@personalnumbers.com or via post to: PersonalNumbers.com Limited, Valuations Department, Westgate House, Westgate, London, W5 1YY.

NB: If a buyer is found prior to your cancellation request, then the agreement must be honoured.
When will I receive payment? 
Payment will be remitted upon completion of the sale via BACS or cheque. Conclusion of the sale is dependent on which transfer scheme the transaction has participated in. For example;
  • If it's a vehicle to vehicle transfer i.e. the registration mark is being transferred from your vehicle to the purchasers vehicle, then completion is indicated when you are in receipt of your new V5C (log book) from the governing body bearing the age-related replacement registration mark. A high resolution scan or photocopy of the new V5C (log book) will need to be sent to us for verification and release of payment.
  • If it's a certificate to vehicle transfer i.e. the registration mark is being assigned to the purchasers vehicle from a V750 Certificate of Entitlement or V778 Retention Document, then the transfer is deemed complete when PersonalNumbers.com are notified by the governing body that registration mark has been successfully assigned. Upon receipt of this notification payment will be remitted.
  • If it's a certificate to certificate or vehicle to certificate transfer i.e. the purchaser wishes to retain the number plate on a certificate instead of transfer to their vehicle, then completion of the sale and payment is remitted when we are in receipt of the amended V750 Certificate of Entitlement or equally V778 Retention Document bearing the new Nominee name. 
I've tried to request a valuation but it says my number is already listed, why? 
This may be because you have already requested a valuation in the past or we're currently advertising your number. If you wish to have another valuation sent, simply contact us and we will endeavour to have one sent.